Licences & Registrations
Hello Clever holds the licences and registrations required to operate as a payments business in Australia. Customer funds are safeguarded, transactions run within compliant frameworks, and our business is subject to regulatory oversight.
Australia
Australian Financial Services Licence
Hello Clever Pty Ltd (ABN 69 637 950 497) is licensed by the Australian Securities and Investments Commission (ASIC) under AFSL number 564985.
Independent Remittance Business Registration
Hello Clever Pty Ltd (ABN 69 637 950 497) is registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC) as an independent remittance business (registration no: IND100752103-001)
Japan
Hello Clever K.K.
Registered number: 2010401191773
Office 508, H1O Shibuya Jinnan, 1-5-6 Jinnan, Shibuya, Tokyo, Japan
Singapore
HELLO CLEVER SINGAPORE PTE. LTD.
UEN: 202445229K
8 Cross Street, #21-05, Manulife Tower, Singapore 048424
United States
Hello Clever Inc.
EIN: 38-4193683
NMLS ID: 2805698
119 W 24th St. 4 Fl Office 526, New York, NY 10011
How to File a Complaint
To file a complaint please contact Hello Clever Inc. at support@helloclever.co or 1-844-247-7742.
If you still have an unresolved complaint regarding the company's money transmission services, please direct your complaint to the appropriate state contact.
State Agency Contact Information
Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue Suite 12000
Montgomery, AL 36104
ASC@asc.alabama.gov
Arizona Department of Insurance and Financial Institutions
100 N 15th Ave, Suite 261
Phoenix, AZ 85007
602-771-2800
financial.consumers@difi.az.gov
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
501-324-9260
ASDInfo@arkansas.gov
District of Columbia Department of Insurance, Securities, & Banking
1050 First Street, NE, 801
Washington, DC 20002
202-727-8000
disb@dc.gov
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399
850-487-9687
Georgia Department of Banking & Finance
2990 Brandywine Road Suite 200
Atlanta, GA 30341
770-986-1633 or toll-free 888-986-1633
Idaho Department of Finance
Unresolved consumer complaints regarding Hello Clever Inc. services may be directed to the Idaho Department of Finance. Formal complaints must be in writing. Please download the form here: https://www.finance.idaho.gov/complaint-guidance/
Formal complaint forms may be submitted via:
Email: securities@finance.idaho.gov
Or Mailed to:
Idaho Department of Finance
Securities Bureau
P.O. Box 83720
Boise, ID 83720-0031
If you have questions regarding a formal complaint, please call 1-888-346-3378
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
555 W. Monroe, 5th Floor
Chicago, IL 60661
888-473-4858
https://idfpr.illinois.gov/admin/dfi/dficomplaint.html
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309
515-281-4014
Kansas Office of the State Bank Commissioner
Kansas customers can contact the Kansas Office of the State Bank Commissioner with questions or complaints about the licensee's money transmission services:
700 SW Jackson St., Suite 300
Topeka, KS 66603
785-380-3939
Louisiana Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
225-925-4660
complaints@ofi.la.gov
Maine Department of Professional and Financial Regulation
Bureau Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
800-332-8529 (toll free in Maine) or 207-624-8527
Michigan Department of Insurance and Financial Services (DIFS)
PO Box 30220
Lansing, MI 48909-7720
517-284-8800 or 877-999-6442 (Toll-Free)
difscomplaints@michigan.gov
Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
601-321-6901
Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716
573-751-3242
finance@dof.mo.gov
State of New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301
800-735-2964
legal@banking.nh.gov
New Mexico Financial Institutions Division
2550 Cerrillos Rd
P.O. Box 25101
Santa Fe, NM 87504
505-476-4885
Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405
888-877-4894 (toll-free in Oregon)
State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue
Cranston, RI 02920
401-462-9500
DBR.DirOfficeInq@dbr.ri.gov
South Carolina Office of the Attorney General Money Services Division
Money Services Division
1000 Assembly Street, Room 519
Columbia, SC 29201
803-734-1221
msb@scag.gov
Tennessee Department of Financial Institutions
Tennessee Tower
312 Rosa L. Parks Avenue
Nashville, TN 37243
615-741-2236
TDFI.Contact@tn.gov
State of Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101
802-828-3307 or 833-337-4685 (Toll Free)
dfr.bnkconsumer@vermont.gov
Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
608-261-9555
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302-3542
1-800-368-8808