Licences & Registrations

Hello Clever holds the licences and registrations required to operate as a payments business in Australia. Customer funds are safeguarded, transactions run within compliant frameworks, and our business is subject to regulatory oversight.

Australia

Australian Financial Services Licence

Hello Clever Pty Ltd (ABN 69 637 950 497) is licensed by the Australian Securities and Investments Commission (ASIC) under AFSL number 564985.

Independent Remittance Business Registration

Hello Clever Pty Ltd (ABN 69 637 950 497) is registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC) as an independent remittance business (registration no: IND100752103-001)

Japan

Hello Clever K.K.

Registered number: 2010401191773

Office 508, H1O Shibuya Jinnan, 1-5-6 Jinnan, Shibuya, Tokyo, Japan

Singapore

HELLO CLEVER SINGAPORE PTE. LTD.

UEN: 202445229K

8 Cross Street, #21-05, Manulife Tower, Singapore 048424

United States

Hello Clever Inc.

EIN: 38-4193683

NMLS ID: 2805698

119 W 24th St. 4 Fl Office 526, New York, NY 10011

How to File a Complaint

To file a complaint please contact Hello Clever Inc. at support@helloclever.co or 1-844-247-7742.

If you still have an unresolved complaint regarding the company's money transmission services, please direct your complaint to the appropriate state contact.

State Agency Contact Information

Alabama Securities Commission

RSA Dexter Avenue Building

445 Dexter Avenue Suite 12000

Montgomery, AL 36104

ASC@asc.alabama.gov

Arizona Department of Insurance and Financial Institutions

100 N 15th Ave, Suite 261

Phoenix, AZ 85007

602-771-2800

financial.consumers@difi.az.gov

Arkansas Securities Department

1 Commerce Way, Suite 402

Little Rock, Arkansas 72202

501-324-9260

ASDInfo@arkansas.gov

District of Columbia Department of Insurance, Securities, & Banking

1050 First Street, NE, 801

Washington, DC 20002

202-727-8000

disb@dc.gov

Florida Office of Financial Regulation

200 E. Gaines Street

Tallahassee, FL 32399

850-487-9687

Georgia Department of Banking & Finance

2990 Brandywine Road Suite 200

Atlanta, GA 30341

770-986-1633 or toll-free 888-986-1633

Idaho Department of Finance

Unresolved consumer complaints regarding Hello Clever Inc. services may be directed to the Idaho Department of Finance. Formal complaints must be in writing. Please download the form here: https://www.finance.idaho.gov/complaint-guidance/

Formal complaint forms may be submitted via:

Email: securities@finance.idaho.gov

Or Mailed to:

Idaho Department of Finance

Securities Bureau

P.O. Box 83720

Boise, ID 83720-0031

If you have questions regarding a formal complaint, please call 1-888-346-3378

Illinois Department of Financial and Professional Regulation

Division of Financial Institutions

555 W. Monroe, 5th Floor

Chicago, IL 60661

888-473-4858

https://idfpr.illinois.gov/admin/dfi/dficomplaint.html

Iowa Division of Banking

200 East Grand Avenue, Suite 300

Des Moines, IA 50309

515-281-4014

Kansas Office of the State Bank Commissioner

Kansas customers can contact the Kansas Office of the State Bank Commissioner with questions or complaints about the licensee's money transmission services:

700 SW Jackson St., Suite 300

Topeka, KS 66603

785-380-3939